Delivery & Returns

Delivery Information

If your order was placed before 4.00PM BST Monday to Friday it will be dispatched the same day. Orders placed over the weekend (after 4.00PM BST Friday) will be dispatched on the following Monday (excluding UK public holidays).

Once your order has been dispatched we will send you a notification email which will contain your unique tracking code and details of your delivery.

UK Shipping

ServiceEstimated timeCost
Royal Mail
(Order by 4.00PM for same day dispatch)
1-2 Days£4.95*

If you require next day delivery please contact Customer Services.

‡ Please note, Royal Mail Tracked Next Day Delivery may be used for Northern Ireland, Channel Islands, Isle of Man, Scilly Isles and for Scottish postcodes FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Worldwide Shipping Countries A-Z

CountryServiceEstimated timeCost
AustraliaRoyal Mail International Signed For™
Order by 3.00PM BST 05/12/13 for delivery before Christmas
3-5 Days†£14.95*
AustriaRoyal Mail International Signed For™
Order by 3.00PM BST 14/12/13 for delivery before Christmas
3-5 Days†£14.95*
BelgiumRoyal Mail Airsure™
Order by 3.00PM BST 14/12/13 for delivery before Christmas
3-5 Days†£14.95*
BrazilRoyal Mail International Signed For™
Order by 3.00PM BST 06/12/13 for delivery before Christmas
10 Days†£19.00*
CanadaFedEx International Priority®
Order by 3.00PM BST 17/12/13 for delivery before Christmas
2-3 Days†£14.95*
DenmarkRoyal Mail Airsure™
Order by 3.00PM BST 14/12/13 for delivery before Christmas
2-3 Days†£14.95*
FinlandRoyal Mail Airsure™
Order by 3.00PM BST 14/12/13 for delivery before Christmas
2-3 Days†£14.95*
FranceRoyal Mail Airsure™
Order by 3.00PM BST 10/12/13 for delivery before Christmas
2-3 Days†£14.95*
GermanyRoyal Mail Airsure™
Order by 3.00PM BST 14/12/13 for delivery before Christmas
2-3 Days†£14.95*
IcelandRoyal Mail Airsure™
Order by 3.00PM BST 09/12/13 for delivery before Christmas
2-3 Days†£14.95*
IrelandRoyal Mail Airsure™
Order by 3.00PM BST 14/12/13 for delivery before Christmas
2-3 Days†£14.95*
ItalyRoyal Mail International Signed For™
Order by 3.00PM BST 14/12/13 for delivery before Christmas
2-3 Days†£14.95*
JerseyRoyal Mail International Signed For™
Order by 3.00PM BST 14/12/13 for delivery before Christmas
2-3 Days†£14.95*
MaltaRoyal Mail International Signed For™
Order by 3.00PM BST 09/12/13 for delivery before Christmas
2-3 Days†£14.95*
NorwayRoyal Mail International Signed For™
Order by 3.00PM BST 09/12/13 for delivery before Christmas
2-3 Days†£14.95*
SpainRoyal Mail Airsure™
Order by 3.00PM BST 14/12/13 for delivery before Christmas
2-3 Days†£14.95*
SwedenRoyal Mail Airsure™
Order by 3.00PM BST 09/12/13 for delivery before Christmas
2-3 Days†£14.95*
USARoyal Mail International Signed For™
Order by 3.00PM BST 17/12/13 for delivery before Christmas
2-3 Days†£14.95*

† Please note, orders are often required to proceed through customs clearance and on rare occasions this can affect the transit time.

* Please note, the shipping fees quoted for orders are dependent on weight and we reserve the right to apply additional shipping fees, should this be necessary we will contact our customers prior to shipping to obtain any additional payment that may be required.

Please see our Terms & Conditions for further details.

Click and Collect

Choose the 'Click and Collect' delivery service option on the shopping bag page if you would like to order online and collect in-store.

'Click and Collect' is currently available from our Scunthorpe store. The address is:
Fallen Hero, 126 High Street Scunthorpe North Lincolnshire DN15 6ES, United Kingdom

View Scunthorpe store location in Google Maps

Once your order has been processed and is ready for collection we will send you an email notification with details of how and when to collect your order. Please note, if you placed your order after 4.00PM BST Monday to Friday your order may not be ready for collection until the next working day.

When you collect your order you will need to show identification with your photograph on such as a driving licence or passport. If somebody will be collecting the order on your behalf please ensure that they bring photo identification for both themselves and for yourself.

Scunthorpe Store Opening Hours

Monday09:00 - 17:30
Tuesday09:00 - 17:30
Wednesday09:00 - 17:30
Thursday09:00 - 17:30
Friday09:00 - 17:30
Saturday09:00 - 17:30
SundayCLOSED

Returning Your Order

If you are not 100% satisfied with your purchase and would like a refund or exchange, please return the item or items to us within 14 working days of receipt of your goods.

Please note items must be unworn and in their original condition with tags attached and original packaging. All garments must be free of fragrance or odour and marks of any description.

Returns

Please visit the Customer Returns page where you will be able to generate your Return Authorisation code and reserve any exchanges that you require. We recommend using a tracked service to ensure safe receipt for all returns. Please note we do not offer a free returns service. Please see the full Terms & Conditions for further information.

Please note all returns must be authorised. Please contact Customer Services for your returns authorisation code or visit the Customer Returns page

Refunds

Once we have received your authorised return, we will process the goods and it may take up to 7 working days for your refund to be issued.

Exchanges

If you have reserved any product for exchange then once we have received your authorised return we shall process the goods and dispatch your replacement item(s) within 72 hours.

Please see the full Terms & Conditions for further information.

Tracking Your Order

Once your order has been dispatched we will send you a notification email which will contain your unique tracking code. Please click on the tracking number in your email to track your order online.