Cookies & Privacy Policy

Collection of Information

We may collect information about your visits and the use of this website. This includes IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation.

Any information relating to transactions carried out between you, the customer, and us, Fallen Hero Online Limited and this website including information relating to any purchases you make of our goods or services, can be collected and stored.

The information you provide to us for the purpose of registering for a competition or for purchasing products with us (contact details and demographic information) is stored for archiving purposes. Your credit and debit card information is not stored.

Information that you provide us when subscribing to this websites services such as newsletters is collected and used for our own marketing purposes . It will not be passed on to 3rd parties.

Any other information that you choose to send us will be stored and made reference to if needed.

Using your Personal Information

We may use your personal information that you have submitted to us in the following ways: to administer this website; personalisation of this website; to send statements and invoices to you; to collect payments from you; to send you commercial communications; to send you marketing material relating to our business which you have specifically agreed to receive; to deal with enquiries and complaints.


Fallen Hero Online Limited may use both session and persistent cookies on this website. We will use session cookies to keep track of you whilst you navigate this website. We will use the persistent cookies to enable this website to recognise you when you visit.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about this websites use by means of cookies, which are stored on users' computers. The information generated relating to this website is used to create reports about the use of this website. Google will store this information. Google's privacy policy is available at:


We may disclose information about you to any of our employees when deemed to be reasonably necessary. We may also disclose your personal information to the extent we are required to do so by law; in connection with any legal proceedings or prospective legal proceedings; in order to establish, exercise or defend our legal rights. Except as provided in this privacy policy we will not provide your information to third parties.

Security of Personal Information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password and firewall protected) servers. All electronic transactions you make or receive from us will be encrypted (using SSL technology). We do not store credit card details nor do we share customer details with any 3rd parties.

Policy Amendments

We may update this page by uploading a new version on this website. You should check this page to ensure you are happy with any changes.

Your Rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to: the availability of staff members who have access to that specific information; the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address). We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes by email at any time.


If you wish to contact us regarding a problem with this privacy policy please use the 'Contact Us' page and fill in the forms provided.

Data Controller

The data controller responsible in respect of the information collected on this website is Fallen Hero Online Limited.